Privacy Policy

This Privacy Policy describes how Veldito ("we", "us", or "our") collects, uses, and handles personal data when you visit our website at veldito.com or contact us in connection with our construction inspection services. We are committed to protecting your privacy and handling your data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and applicable Croatian data protection legislation.

1. Data Controller

The data controller responsible for your personal data is:

Veldito
Ul. Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Email: info@veldito.com
Phone: +385 15 558 710

2. Personal Data We Collect

We collect personal data in the following circumstances:

2.1 Contact Form Submissions

When you submit our contact form, we collect the information you provide, which may include your full name, email address, telephone number, and the content of your message describing your construction project.

2.2 Direct Communications

When you contact us by email or telephone, we may collect your name, contact details, and any information you share with us in the course of that communication.

2.3 Website Usage Data

We may collect technical data about your visit to our website, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site. This data is collected through cookies and similar technologies, subject to your consent as described in our Cookie Policy.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests (Article 6(1)(f) GDPR): To respond to your enquiries and communicate with you about our services.
• Consent (Article 6(1)(a) GDPR): For non-essential cookies and analytics, where you have provided consent through our cookie consent mechanism.
• Contract performance (Article 6(1)(b) GDPR): Where we have entered into a service agreement with you, to fulfil our contractual obligations.
• Legal obligation (Article 6(1)(c) GDPR): Where we are required to process data to comply with applicable law.

4. How We Use Your Personal Data

We use the personal data we collect to:

• Respond to your enquiries and provide information about our inspection services
• Communicate with you in connection with a construction inspection engagement
• Deliver inspection reports and related documentation to you
• Maintain records of our business communications
• Improve and maintain our website
• Comply with our legal obligations

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Service providers: Third-party providers who assist us in operating our website and delivering our services (such as email hosting providers), who are bound by appropriate data processing agreements.
• Legal authorities: Where we are required to disclose data by applicable law, court order, or governmental authority.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is generally retained for a period of three years from the date of last contact. Data relating to completed service engagements is retained for the period required by Croatian commercial and tax law.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: You may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@veldito.com. We will respond to your request within one month.

8. Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP), which is the supervisory authority in Croatia. Contact details for AZOP are available at azop.hr.

9. Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Veldito
Ul. Roberta Frangeša Mihanovića 9, 10110 Zagreb, Croatia
Email: info@veldito.com